Refund Policy

We offer a 30-day refund policy on your first order so you can try Kuma with confidence. You have 30 days from the date you receive your order to request a refund. This policy applies only to your initial purchase with Kuma.

The order you request a refund for must be the first order you have placed with Kuma.

Email care@kuma.example with your order number and we'll help you from there.

If your refund request is accepted, we'll refund your original payment method. You do not need to ship the product back to us for eligible first-order refunds.

Eligible first-order returns receive a full refund for the value of your Kuma order (excluding third-party fees your bank may charge).

Please inspect your order when it arrives. Contact us right away if an item is defective, damaged, or incorrect so we can make it right.

Certain items may not be returnable (for example gift cards or promotional freebies). Sale items may be excluded unless required by law. Reach out if you have questions about your specific order.

We can help with exchanges when inventory allows. Price differences apply if you exchange for a higher-value bundle.

Once approved, refunds typically post to your original payment method within 10 business days. Your bank may take additional time to show the credit. If more than 15 business days have passed since approval, email care@kuma.example.

We generally cannot cancel orders after they are placed and in fulfillment. Subscriptions can be paused or canceled anytime from your account.